Breaking Down Silos in Health Care

by Jen A. Miller, freelance writer

Olivia Franceschelli, M.S.O.T. 鈥19, first saw the value in occupational therapy when her younger brother, Joseph, was diagnosed with brain cancer at two-and-a-half years old.

鈥淗e was receiving physical and occupational therapy at home, and I remember thinking at the time, 鈥極h, that鈥檚 cool; these adults are coming over to just play games with kids,鈥欌 she said. 鈥淚 didn鈥檛 yet understand the deeper purpose behind it all.鈥

She was only seven years old at the time, but that feeling stuck with her, even after her brother passed away about a year after his diagnosis.

Occupational therapist Olivia Franceschelli stands with her interprofessional team in the functional restoration program gym at Dartmouth Hitchcock Medical Center in New Hampshire.

鈥淚鈥檝e seen how medicine not only helped him, but also my family,鈥 she said. 鈥淚t鈥檚 not always about the person going through it. It鈥檚 also about how it is affecting everybody.鈥

It might have happened when she was a child, but that feeling of comfort and care has infused her practice still today.

鈥淚t鈥檚 my North Star in a way,鈥 she said. 鈥淚t鈥檚 what led me here.鈥

Franceschelli initially wanted to be a doctor or nurse, but after earning a biology degree and working as a clinical research coordinator at Brigham and Women鈥檚 Hospital in Boston, she found herself inspired by the occupational therapists she had met as a child. She reconnected with an OT from her brother鈥檚 treatment team, who told her it was a wonderful field.

Franceschelli agreed.

After earning her Master of Science in Occupational Therapy (M.S.O.T.) from 91制片厂, she鈥檚 now an occupational therapist in the functional restoration program at Dartmouth Hitchcock Medical Center (DHMC), New Hampshire鈥檚 largest hospital, where she works with a cross-disciplinary team to help people work through chronic pain to restore function to their daily lives.

But working collaboratively across disciplines is not new for Franceschelli.

Olivia Franceschelli collaborates with colleagues in the functional restoration program at Dartmouth Hitchcock Medical Center to review a patient's treatment plan.

While a student in the OT program in 91制片厂鈥檚 Westbrook College of Health Professions, she was part of a supervised interprofessional student pain clinic at what is now the Northern Light Mercy Pain Center in Portland, which was offered through what is now the Center to Advance Interprofessional Education and Practice. The clinic included two students from each of 91制片厂鈥檚 Occupational Therapy, Social Work, and Doctor of Osteopathic Medicine degree programs; one student from each of the Doctor of Physical Therapy and Doctor of Pharmacy programs; and a social work clinician from 91制片厂.

Together, they read through a patient鈥檚 case, added their individual professions鈥 perspectives, and worked as a team to create a treatment plan. Working with people across health care fields, Franceschelli learned how to meld different specialties for improved patient care.

鈥淚 started to learn how to interact with different professions. We all have different skill sets,鈥 she said, explaining that, while a physician recommends a new medication and an OT considers its effects on occupational and daily routines, the team decides together how to proceed.

Through interprofessional education at 91制片厂, she became 鈥渕ore confident in knowing how to approach more challenging conversations,鈥 she said. 鈥淚鈥檓 also making sure I鈥檓 seeing everybody through their own lens, and where they鈥檙e coming from.鈥

Olivia Franceschelli guides a patient through a lifting exercise using crates to help build confidence in movement and reduce fear of chronic pain.
Patients perform therapeutic exercises under the guidance of healthcare professionals in the functional restoration program gym at Dartmouth Hitchcock Medical Center.

After graduating, Franceschelli started her career in long-term acute care, where she collaborated most often with physical therapists and speech therapists. But Franceschelli knew she wanted to work with patients who had chronic pain, which led her to DHMC. There, Franceschelli sees patients with chronic neck and low-back pain in her own occupational therapy clinic.

She鈥檚 also part of the hospital鈥檚 functional restoration program, which brings together a team of occupational therapists, physical therapists, social workers, a pain psychologist, and nurse practitioners for a more intensive approach to chronic pain.

The patients, who are mostly retirees with chronic pain and people who were injured at work, come to the clinic to focus on building body awareness, learning strategies to improve function, and reducing pain. They work on the physical aspect of pain, but they also address the mental consequences pain can bring; even after their injuries have healed, many patients may be afraid of pain and adapt their movements to avoid potentially injuring themselves again.

鈥淎 common thing that we do in our day-to-day life is bending forward to reach for an object,鈥 Franceschelli said. 鈥淔or a lot of patients who have low-back pain, that is a movement they tend to avoid.鈥

Helping a patient bend and lift combines movement training with pain neuroscience education and cognitive strategies to reduce fear and build confidence in movement.

The program鈥檚 interprofessional format means that Franceschelli and her colleagues can see real change in as few as four weeks.

鈥淚t鈥檚 pretty cool to watch somebody who was afraid to lift 10 pounds in a crate go to lifting 40 to 50 pounds without even thinking about it,鈥 she said.

The approach is effective not just because of how many people are working with each patient, but also in the way that the patient can also see the process as it works. Team members consult with the program鈥檚 nurse practitioners and meet with patients directly to provide care and support rather than just offering input from a distance.

鈥淲e鈥檙e (all) in the gym together and make it a very collaborative experience,鈥 she said.

Franceschelli鈥檚 91制片厂 experience not only led her to want to work on an interprofessional team, she said, but it also has been a reminder of 鈥 despite how many professionals from across how many fields come together to collaborate on a patient鈥檚 treatment 鈥 who the star player is.

鈥淭he patient is the most important person on that team,鈥 she said. 鈥淭hey鈥檙e doing exercises guided by our team, but each patient is also working toward personal goals they鈥檝e set themselves.鈥

Olivia Franceschelli sits in the functional restoration program gym at Dartmouth Hitchcock Medical Center in front of whiteboards asking "Why do you hurt?" and discussing pain management strategies.

And when they鈥檙e back in the world, returning to activities for the benefit of themselves and their families, Franceschelli will have played a part in that success, while bringing the next group of patients to the table 鈥 or gym 鈥 to get them there.

She said her time at 91制片厂 was foundational to her work.

鈥淚t鈥檚 never going to be just one profession that makes everything better,鈥 she said. 鈥淚t鈥檚 a team effort.鈥